Blue star air cooler. 26 May 2023

Pathetic customer service. If you are buying any electronics like phones, charger, watches etc, its fine but if you are going for something ... like an ac or air cooler/ heater or things like that, its gonna be a painstaking job to get it returned or replaced (even if its less then 7 days from the delivery of the product). My aircooler defaulted in mere 3 hours of operation and stopped working. And for the past 6 days i've been trying to get it return and refunded (as its an unreliable product for me now, even with the warranty its a liability), but the croma people keep pressuring me for getting it repaired. When I counter them, they come with same argument that product will be first repaired and if repair is not possible it will be replaced.
Wasn't i clear about my "Return ... Refund request" ?
I used to often shop from offiline croma stores, but after this my perspective has changed. Online is always better.

This is absurd and because of all this, me and my time is suffering. They don't care about you. Even the technicians are not from croma, they are from the product brand, so once you gave them the money and brought defective product home, its your responsibility now. Wish i could give a 0 star.

Please take my advice, you wont realise how pathetic the customer service is, till your product works fine.